Hospitality Quality Coach Permanent

KM Recruitment is a specialist UK wide recruiter for the Skills and Employability sectors.

Job Title:  Hospitality Quality Coach

Location: Home and field based – with travel to London

Salary: up to £35,000 + £3,500 Weighting for candidates living in the Greater London borough

Type: Full Time, Permanent

To apply, candidates must hold the below qualifications and experience;

• Must hold a recognised IQA award (TAQA Level 4 or equivalent).
• Hold a Level 3 Teaching Qualification – AET/PTLLS or equivalent / higher
• Hands on Hospitality Management experience (Front and/or Back of House)
• Must have experience of verifying Hospitality Apprenticeships.
• Experience of coaching and mentoring Assessor colleagues.

Role duties;

• Provide coaching and mentoring to a team of Hospitality Assessors, both in-person and remotely to achieve sustained high performance, quality of delivery and compliance in line with our client’s standards.
• Work closely with the quality team to ensure compliance and quality standards are maintained.
• Develop, nurture and mentor colleagues, carry out regular performance reviews and ensure team targets are met and/or exceeded.
• Carry out regular observations of activity, coaching, sharing best practice and ongoing support to include one to ones and reviews.
• Provide support for staff on induction training, working towards qualifications or upskilling – on a one to one or group basis.
• Ensure all internal & external quality assurance requirements are maintained.
• Drive and promote continuous quality improvement

Please note:
KM Recruitment receive a high number of applications for each role advertised and although we would like to we are not always able to deliver feedback to unsuccessful candidates. If you have not been contacted within 4 days, then unfortunately your application has been unsuccessful. Thank you for your interest and keep an eye on our website for future opportunities.

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