Lead Housing Support Officer Permanent NEW

KM Recruitment is a specialist UK wide recruiter for the Skills and Employability sectors.

Job Title: Lead Housing Support Officer

Location: Lancashire – Must be flexible with travel

Salary: up to £32,600 (Depending on skills and experience)

Package: Excellent Holiday Entitlement, Pension + Much More!

Type: Full Time, Permanent

The Role:

• Lead, coach, and support a team of Housing Support Officer, through supervision, mentoring, and performance development activities.
• Support the delivery of a high-quality accommodation support service, contributing to continuous improvement and service development.
• Provide specialist housing advice and guidance to participants and colleagues, ensuring accurate and effective support is delivered.
• Manage a small caseload of complex cases, providing tailored support to help individuals secure and maintain suitable accommodation.
• Deliver workshops and practice development sessions to improve team capability and service standards.
• Conduct case reviews, audits, and quality checks to ensure compliance with contractual requirements and KPIs.
• Build and maintain strong working relationships with key stakeholders, including referral partners and external housing providers.
• Support the Accommodation Team Manager in driving consistency, quality, and best practice across the service.
• Monitor and promote high standards of practice through observation, coaching, and feedback.
• Ensure effective organisation of workload and deadlines while maintaining accurate records and case documentation.

Criteria:

• Must have experience of working within a similar Housing/Accommodation role, with a sound knowledge of legislation and options.
• Must have experience, or knowledge, of the Criminal Justice System.
• Excellent communication and interpersonal skills.
• Must be IT literate.  
• Must be flexible with travel.

Please note:
KM Recruitment receive a high number of applications for each role advertised and although we would like to we are not always able to deliver feedback to unsuccessful candidates. If you have not been contacted within 4 days then unfortunately your application has been unsuccessful. Thank you for your interest and keep an eye on our website for future opportunities.